Legal Policy
Limitation of Liability
Platform as intermediary
Meetrub is a technology platform facilitating connections between Creators and Freelancers. Meetrub is not responsible for the quality, accuracy, timeliness, reliability, legality, or any other aspect of services exchanged between users.
Liability cap
To the maximum extent permitted by applicable Indian law, Meetrub's total liability to any user shall not exceed the total platform fees paid by that user in the 3 months preceding the event giving rise to liability.
Excluded losses
Meetrub shall not be liable for:
- Loss of profits, revenue, business, contracts, or anticipated savings.
- Loss of data or information.
- Indirect, incidental, special, or consequential damages.
- Damages arising from unauthorised account access where credentials were not kept confidential.
- Service interruptions caused by force majeure events (natural disasters, government actions, internet outages).
No warranty
The Platform is provided on an 'as is' and 'as available' basis. Meetrub makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
Governing Law & Dispute Jurisdiction
Governing law
These Terms and all policies in this document are governed by and construed in accordance with the laws of the Republic of India.
Jurisdiction
Any disputes arising out of or relating to these Terms or the use of the Platform that cannot be resolved through Meetrub's internal dispute process (Section 8) shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.
Arbitration
For disputes between Meetrub and users involving amounts above Rs. 10,00,000, either party may elect to resolve the dispute through arbitration under the Arbitration and Conciliation Act 1996 (as amended). Seat: Mumbai. Language: English.
Grievance Officer
In accordance with the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021:
| Name | [Grievance Officer Name — to be appointed] |
| Designation | Grievance Officer, Meetrub Technologies Pvt. Ltd. |
| grievance@meetrub.com | |
| Address | Meetrub Technologies Pvt. Ltd., [Registered Address], Mumbai, Maharashtra |
| Response SLA | Acknowledge within 24 hours. Resolve within 15 days of receipt. |
Intellectual Property Policy
Ownership of delivered work
Unless otherwise agreed in writing within the Meetrub chat, upon full payment and order completion, all intellectual property rights in the delivered work transfer to the Creator. The Freelancer retains no rights to use, reproduce, or commercialise the delivered work after transfer.
Where the Freelancer wishes to retain any rights (e.g., for portfolio use), this must be explicitly agreed in chat before the order is placed.
Freelancer representations
- All work delivered is original and does not infringe any third-party intellectual property rights.
- No copyrighted materials, stock assets, or third-party tools used without appropriate licences.
- Any use of AI-generated content must be disclosed and Creator consent obtained before delivery.
- If a third party claims delivered work infringes their IP, the Freelancer bears full liability and must indemnify Meetrub and the Creator.
Meetrub's intellectual property
- The Meetrub name, logo, brand identity, platform design, and all technology are the exclusive property of Meetrub Technologies Pvt. Ltd.
- Users may not copy, reproduce, distribute, or create derivative works from any Meetrub content without written permission.
- The 'Meetrub' trademark may not be used to suggest endorsement or affiliation without written consent.
User-generated content licence
- By posting listings, portfolio samples, reviews, or other content, you grant Meetrub a non-exclusive, royalty-free, worldwide licence to display that content on the platform for operational purposes.
- This licence does not allow Meetrub to sell or commercially exploit your content.
- You may remove content at any time by deleting your listing or account.
Prohibited Content & Conduct Policy
Zero tolerance policy
The following activities are strictly prohibited and will result in immediate account suspension and potential legal action.
Services Freelancers may NOT offer
- Any service facilitating illegal activity under Indian or international law.
- Adult content, sexually explicit material, or services targeting minors.
- Fake reviews, fake social media followers, likes, or engagement.
- Academic fraud, essay writing, or assignment completion services.
- Hacking, phishing, malware development, or cybersecurity attack services.
- Misinformation, propaganda, deepfakes, or manipulated media services.
- Services facilitating gambling or betting in prohibited jurisdictions.
- Sale of personal data or data obtained illegally.
- Circumvention of digital rights management (DRM) systems.
Prohibited conduct — all users
- Sharing personal contact information of any kind (phone number, email, WhatsApp, social media, website) with any other user via the chat system or any other platform feature.
- Conducting or attempting to conduct any financial transaction, service agreement, or deal with another Meetrub user outside the Meetrub platform.
- Creating multiple accounts to circumvent suspension or fee structures.
- Providing false information during registration or KYC verification.
- Harassment, discrimination, hate speech, or abusive communication of any kind.
- Attempting to manipulate the dispute resolution process with false evidence.
- Rating manipulation — soliciting positive reviews or threatening negative ones.
- Reverse engineering, scraping, or unauthorised access to platform systems.
- Using the platform to launder money or conduct financial fraud.
Consequences of violation
- Immediate account suspension pending investigation.
- Permanent account ban for serious or repeated violations.
- Forfeiture of wallet balance in cases of fraud or money laundering.
- Reporting to Cyber Crime Cell, FIU-IND, or Income Tax authorities as applicable.
- Civil or criminal legal action at Meetrub's discretion.
Dispute Resolution Policy
Scope
This policy applies to disputes between Creators and Freelancers regarding order delivery, quality, or scope. Disputes between users and Meetrub regarding platform policies are governed by Section 14.
Raising a dispute
- Disputes may only be raised after the Freelancer has submitted a delivery.
- The Creator must raise a dispute within 5 days of delivery submission.
- Disputes are raised by clicking 'Raise Dispute' on the delivery review screen.
- The Creator must provide a clear written reason and attach supporting evidence.
Dispute process
| Stage | Who acts | What happens |
|---|---|---|
| 1 | Creator | Raises dispute with reason and evidence. Order status changes to DISPUTED. |
| 2 | System | Admin notified immediately. Escrow funds frozen. Both parties notified. |
| 3 | Admin | Reviews: full chat history, all delivered files, order scope, and both parties' submissions. |
| 4 | Admin | Issues a decision: full refund, partial refund, or full release to freelancer. |
| 5 | System | Executes decision via Payment Gateway Refund API or wallet credit. Both parties notified. |
Admin decisions
- Admin decisions are final and binding within the Meetrub platform.
- Disputes are resolved within 3 business days of being raised.
- Admin may request additional evidence from either party during review.
- Meetrub's admin is not a court of law. For legal disputes, users must seek independent legal remedy.
Compliance Register
Meetrub operates in compliance with the following Indian laws and regulations. This register is maintained and updated by the Meetrub compliance team.
Tax compliance
| Law / Act | Obligation | What Meetrub does |
|---|---|---|
| Income Tax Act 1961 – Sec 194-O | Deduct TDS @ 1% on FL payouts above Rs. 5L annual gross | Deducts TDS at payout, deposits by 7th via Challan 281, files Form 26Q quarterly, issues Form 16A. |
| Income Tax Act 1961 – Sec 206AA | Deduct TDS @ 5% if PAN not provided | Applies 5% rate automatically when PAN is null. Notifies freelancer. |
| GST Act 2017 – CGST + SGST | Collect 18% GST on commission, file returns | Charges GST on commission only. Files GSTR-1 by 11th, GSTR-3B by 20th. Issues GST invoices (SAC 998314). |
Technology & data laws
| Law / Act | Obligation | What Meetrub does |
|---|---|---|
| Information Technology Act 2000 | Data protection, electronic records | Maintains secure systems, provides electronic contracts, stores logs as required. |
| IT (Amendment) Act 2008 | Intermediary liability, content takedown | Published T&C, Privacy Policy, and Prohibited Content Policy. Responds to notices within 36 hours. |
| DPDPA 2023 | Consent, data fiduciary obligations | Collects data with consent, provides rights (access, correction, deletion), appoints DPO. |
| IT (Intermediary Guidelines) 2021 | Grievance mechanism, content moderation | Publishes Grievance Officer details, responds within 24 hours, files monthly compliance report. |
Financial & payment compliance
| Law / Act | Obligation | What Meetrub does |
|---|---|---|
| PMLA 2002 | AML/CFT compliance, STR reporting | Monitors transactions, files STRs with FIU-IND, maintains KYC records for 5 years post-closure. |
| RBI PA Guidelines | Escrow account, merchant onboarding | Operates payment escrow via Payment Gateway (licensed PA). Maintains nodal account as required. |
| Companies Act 2013 | Corporate compliance, annual filings | Files ROC returns, maintains statutory registers, conducts annual audits. |
| Consumer Protection Act 2019 | Consumer rights, unfair trade practices | Provides clear refund policy, dispute mechanism, and responses within prescribed timelines. |
Other applicable laws
| Law / Act | Obligation | What Meetrub does |
|---|---|---|
| Indian Contract Act 1872 | Validity of user agreements | All T&C and service agreements comply with requirements of valid contracts under Indian law. |
| Copyright Act 1957 | IP protection, takedown process | Provides DMCA-equivalent takedown mechanism. Responds to IP infringement notices promptly. |
| Shops & Establishments Act | Labour law compliance (state-specific) | Complies with state-level Shops & Establishments Act for registered office. |
Creator Onboarding Disclosures
The following disclosures are made to Creators at registration and first-order flow. By proceeding, Creators acknowledge they have read and agreed to each item.
At registration screen: 'Create Account'
- By creating an account, you agree to Meetrub's Terms & Conditions and Privacy Policy.
- You must be at least 18 years old to use this platform.
- Meetrub acts as a marketplace intermediary only. We are not a party to the service agreement between you and any Freelancer.
At checkout screen: 'Review & Pay'
- Pricing breakdown shown clearly: Service Price + GST on commission + Total.
- Your payment is held in secure escrow until you approve the delivery.
- Meetrub charges a 20% platform fee. GST at 18% is applied to this fee only.
- Once payment is made, cancellation is only possible through the dispute process.
- You have 5 days after delivery to approve, request changes, or raise a dispute. After 5 days, payment is auto-released to the Freelancer.
At invoice generation
- Pricing breakdown shown clearly: Service Price + GST on commission + Total.
- Your payment is held in secure escrow until you approve the delivery.
- Meetrub charges a 20% platform fee. GST at 18% is applied to this fee only.
- Once payment is made, cancellation is only possible through the dispute process.
- You have 5 days after delivery to approve, request changes, or raise a dispute. After 5 days, payment is auto-released to the Freelancer.
Ongoing disclosures
- Email notification for every order event — payment, delivery, approval, dispute.
- All invoices accessible from the Orders section of the dashboard.
- Order history and payment receipts available for download at any time.